Your daily workflow
How do I use Close The Office?
Plan your tasks, update them during the day and use the office-closing workflow when you finish. Daily task management and office closing remain available without Pro.
What do Office Open Days mean?
In Settings, select the days your office is open and your opening and closing times. Office reminders follow that schedule. Individual tasks keep the dates you assign to them.
Why did a reminder not arrive?
Check notification permission for Close The Office in your device’s Settings, then check your office schedule and any Focus mode. Open the app regularly to refresh upcoming reminders. Completed or deleted tasks no longer trigger their reminders.
Account & iCloud
Do I need an account?
No. Guest mode saves your progress on this device. You can connect iCloud later from Settings → Account & sync, directly or with Sign in with Apple.
What syncs across devices?
When enabled, workdays, tasks and notes sync through the device’s private iCloud database. Photos, documents and selected contact attachments stay on the device where you added them. Signing in with Apple does not change the iCloud account configured on the device.
How do I troubleshoot sync?
Check your internet connection and that iCloud is available on each device. Open Settings → Account & sync, review any error and choose Sync now. Make sure the devices use the same iCloud account. Do not delete your profile as a troubleshooting step.
How do I delete my data?
Open Settings → Account & sync → Delete profile and progress and confirm only when you are ready. This removes that profile’s local and iCloud progress; iCloud access is required to remove cloud data. A deletion timestamp remains to stop offline devices restoring deleted progress. Signing out alone keeps local data. Apple purchase records, backups and Sign in with Apple authorization are managed separately by Apple.
Lifetime Pro & purchases
Is Pro a subscription?
No. Pro is a one-time, non-consumable purchase for permanent access to the Pro features included in the app. The purchase sheet shows the current local App Store price before you confirm. Core planning and office closing remain free.
What does Pro add?
Pro adds deeper workday insights, a single-day perspective, premium office atmospheres and Desconnecta breathing sessions with ambient soundscapes. Available features are described in the app’s upgrade screen.
I bought Pro. How do I restore it?
Use the same Apple Account for App Store purchases, open the Pro screen from Settings and choose Restore Purchases. Your iCloud account and your App Store purchase account can be different. Do not buy again just to troubleshoot.
The price is unavailable or a purchase is pending.
Check your connection and App Store account, then try loading the Pro screen again. A pending purchase may require Apple approval. Access updates after Apple confirms the transaction. For billing or refunds, use Apple’s reportaproblem.apple.com service.
Desconnecta & attachments
How do I use Desconnecta?
After closing your office, open Desconnecta with Pro and select a soundscape and session length. Follow the gentle four-second inhale and six-second exhale at a comfortable pace. The timer and audio can continue with the screen locked. Headphones are optional.
What if sound or the breathing pace feels wrong?
Check media volume and the selected audio output. Ambient playback supports Silent mode, but calls or other audio interruptions can pause it. Return to the app to resume if needed. Breathe naturally or stop if uncomfortable. Desconnecta is a relaxation tool, not medical care.
Where are my attachments?
Open the attachment inside its task. Documents can be previewed and exported, photos opened and saved, and contact attachments used for available call, message or email actions. Camera and Photos permissions are requested only when needed. Attachments do not sync through iCloud.
How do I share a plan safely?
Use the app’s share action and let the recipient open the import link in Close The Office. They review and confirm before importing. Shared content may include task text: check it before sending and share only with intended recipients. If the link does not open, ensure the app is installed and that the full link was preserved.
Contact support
Tell us what happened, the app version and your device’s operating system. Share only what we need to help. Never send passwords, payment details or private task content.
Write an emailinfo@closetheoffice.com